Overview 💥
Over recent months, users of the Liongard-IT Glue integration have experienced repeated “429 Too Many Requests” errors during inspections. These errors stem from rate limiting enforced on the IT Glue API, causing integration failures with messages such as:
Updating IT Glue has failed. Please see inspection logs for more troubleshooting information.
And beneath that, details like: AxiosError: Request failed with status code 429
Error
Our development team has identified a fix and will deploy changes shortly. To maintain connectivity once the fix is live — particularly if you have IP restrictions enabled on your IT Glue instance — you may need to allowlist the new Liongard IP address used by the Flexible Asset Processor.
Historic Timeline & Context 🧑🏫
Date | Event | Notes |
Around the end of July 2025 | IT Glue introduced tighter API rate limits | The official developer docs state: “Currently, we have throttling limits in place: a maximum of 3,000 requests within a 5-minute window. A 429 Too Many Requests error code will be returned for rate-limited requests.” |
Mid-September 2025 | Liongard users began seeing 429 errors consistently | Integration jobs began failing when Flexible Asset calls exceeded the rate limit threshold. |
Ongoing | Multiple back-and-forth issues with repeated sync failures | Partners reported recurring inspection failures; our team initiated mitigation steps. |
November 13, 2025 | Liongard will roll out a fix to reduce rate-limit impact | Post-deployment, you may need to update IP allow-lists for full resume of service. |
Technical Root Cause 👨💻
The IT Glue API enforces a request-throttling policy: e.g., up to 3,000 calls per 5 minutes per account (Source: IT Glue API Documentation).
The Liongard Flexible Asset Processor routinely issues many API calls per tenant during inspection—when combined across customers, this pushes near or above the threshold.
When an account exceeds the allowed number of calls, the IT Glue API returns HTTP 429.
Without retry/back-off logic optimized for the limit, Liongard’s integration job fails the inspection with those 429 errors.
In instances where IT Glue environments enforce IP access restrictions, only pre-approved IP addresses can communicate. If Liongard’s new IP is not yet permit-listed, post-fix calls may be blocked despite the fix being active.
What You Must Do (IP Allowlist Action) 🙌
If your IT Glue instance has IP restrictions (allow-list) enabled, follow these steps to ensure uninterrupted integration once the update deploys:
Step | Action |
1 | Log in to Liongard |
2 | Click your User Name (upper-right) → Select "Account Settings" |
3 | Select My Liongard Instance (on the left) |
3 | Locate the IP address labelled “IT Glue Flexible Asset Processor IP Address” |
4 | Update the above IP Address in your IT Glue admin console {open Settings → API & Security → IP access control (or similar)} |
If You Don’t Update the Allowlist 🤯
Without adding the IP to your allow-list, the following may occur:
The fix deploys, but Liongard’s Flexible Asset Processor calls are blocked by IT Glue’s IP restriction layer.
Inspection jobs will show the legacy 429 error (or new connection failures), and Flexible Asset syncs will not complete.
Reporting and metrics derived from IT Glue data inside Liongard may show gaps or stale data.
Current Status & Notes ‼️
The Liongard development team is finalizing the fix for the rate-limit issue and expects deployment on November 13, 2025.
No action is required today if you do not have IP restrictions enabled in IT Glue.
Once deployed, we will provide an announcement including the effective date and time of the update.
If you already have an allow-list for Liongard IPs in IT Glue, check that this field is present and correct (many older lists may not include the new Flexible Asset Processor IP).
Additional Resources 😉
Need Assistance? 🦁
Our Support team is ready to help with any questions or verification.
Please click on the Chat icon 💬 within the Liongard platform to start speaking with our AI Assistant “Leo” or connect directly with Live Support.
You can also reach us via email at support@liongard.com