Overview 💥
This article walks through the steps to reset your Liongard Billing Portal password. If you’re unable to sign in to the billing portal, have forgotten your password, or are not receiving reset emails, follow the guidance below to quickly restore access.
The Liongard Billing Portal is used for:
Viewing and downloading invoices
Managing billing contact details
Reviewing subscription and payment information
Why Does This Happen? 🤔
You may need to reset your billing portal password due to one or more of the following reasons:
Forgotten or expired password
First-time login to the billing portal
Password reset email missed, filtered, or expired
Change in billing contact or email address
Security-related lockout
ℹ️ Note: The Liongard Billing Portal uses a separate authentication system from the Liongard application platform.
How to Reset Your Billing Portal Password 🔄
Step 1: Navigate to the Billing Portal
Open the Liongard Billing Portal using the updated login URL:
Step 2: Start the Password Reset Process
On the login page, select Password Reset
Enter the "Username" associated with your billing account
Submit the request
Step 3: Complete the Reset via Email 📧
You will receive a password reset email
Follow the instructions in the email to create a new password
⚠️ Didn’t receive the email?
Check your Spam/Junk folder
Ensure emails from Liongard are allowlisted
Confirm you’re using the correct billing email address
If You’re Still Experiencing Issues 🛠️
If the password reset process does not resolve the issue, please contact Liongard Billing directly.
Email Billing Support 📩 billing@liongard.com
Recommended Email Details:
Field | Description |
Your Name | Full name |
Company Name | Partner or customer name |
Email Address | Billing email address |
Username | If different from email |
You may also reach out to your Liongard Account Manager for further assistance regarding the same.
When to Contact Liongard Support 🦁
Contact Liongard Support if:
You cannot access billing after a successful password reset
The billing portal is inaccessible or returning errors
Facing any other technical issue
🚨 Important:
For security and access-control reasons, the Liongard Support team has limited visibility into partner billing and account details and cannot directly reset billing portal passwords.
Billing and account-related requests are handled by the Liongard Billing team or your assigned Account Manager. If you contact Support for a billing or account issue, the request will be redirected to the appropriate billing or account management team to ensure proper handling.
Summary ✅
Use https://portal.liongard.com/ to access the billing portal
Select Password Reset to recover access
Contact billing@liongard.com if issues persist
Account Managers and Liongard Support can assist if needed
Keeping your billing access up to date ensures uninterrupted visibility into invoices and subscriptions.