Overview
As of August 8, 2024, Liongard has significantly updated its user permissions and management system. Administrators can now streamline access control by consolidating permissions into six roles and grouping environments for simplified management.
Below is an overview of the newly consolidated user roles. Please note that there are two applicable environment scopes indicated for the roles: global and configurable.
Global: Access to all environments within the entire platform
Configurable: Access only to the environments and/or environment groups defined for the user
Admin - Environment Scope: Global
Full read/write access to the entire platform and all features
System Integration - Environment Scope: Global
Read/write access to agents, inspectors, and integrations
Read access to environments, actionable alerts, metrics, and reports.
Restricted access to user management and company settings.
Manager - Environment Scope: Configurable
Read/write access to agents, inspectors, environments, actionable alerts, metrics, and reports.
Read access to user management.
Restricted access to integrations and company settings.
Reader - Environment Scope: Configurable
Read access to agents, inspectors, environments, actionable alerts, metrics, reports, and user management.
Restricted access to integrations and company settings.
User Admin - Environment Scope: None
Read/write access to user management.
Restricted access to all other platform features.
Environment Groups
Environment Groups in Liongard allow you to customize access control into logical groups, streamlining access management. You may create different Environment Groups based on departments, projects, or geographical locations and assign users to these groups accordingly. The Manager and Reader roles in Liongard can leverage granular access through Environment Group assignments.
For example, your service desk team may be segmented into different territories, and you want each team to see only their respective customers in Liongard. Environment groups allow you this granular access.
By default, each Liongard instance comes with two default Environment Groups that can be used to help you get started.
All Environments
This group includes all and any newly added environments, including your own internal company environment.
All Managed Environments
This group includes all and any newly added environments, excluding your own internal company environment. It is useful if you want to give members of your team access to all of your customers but not your internal company environment.
Partner Impact
A process will be initiated for current partners before the August release to migrate the current permissions model to the new one on your behalf without any action needed. The migration will not create Environment Groups other than the two default groups.
Legacy user roles will be transitioned to the newly consolidated roles as follows:
Previous User Role | Migrated User Role | Additional Details |
Global Reader & Environment Reader | Reader | Users will be automatically scoped to their assigned Environments |
Global Environment Manager & Environment Manager | Manager | Users will be automatically scoped to their assigned Environments |
Global Admin | Admin | Users will be scoped to the All Environments Environment Group |
Global Systems Integrator | System Integrator | Users will be scoped to the All Environments Environment Group |
User Administrator | User Admin | No changes |