Overview ✨
Liongard welcomes feedback from our Partners. Whether you have an idea for a new feature, a suggestion for improving an existing capability, or general feedback about something you like or would like to see improved in the product, you can share it directly with your Account Manager.
Your Account Manager is the primary point of contact for submitting product feedback and feature requests. They can help ensure your feedback reaches the appropriate teams and, when needed, work with you to gather additional information about your request.
How to Submit Feedback or a Feature Request
Step 1: Log in to Liongard
Step 2: Open Chat With Us
From the top-right corner of the Liongard portal, select Chat With Us.
Step 3: Select Contact Support
From the available options, select Contact Support.
Step 4: Select Account Manager Details
Select Account Manager Details.
Leo will display your assigned Account Manager's name and email address.
Step 5: Contact Your Account Manager
Reach out to your Account Manager with your feedback or feature request.
When submitting your request, provide as much detail as possible. Helpful information may include:
A description of the functionality or improvement you would like to see.
The problem or business need the request is intended to address.
How the current product behavior affects your workflow.
Examples or specific use cases, when applicable.
Any relevant screenshots or additional context.
The expected outcome or how you would ideally like the functionality to work.
Providing detailed information helps our teams better understand the request and can help expedite the review process.
Your Account Manager may follow up with you if additional information or clarification is needed.
What Happens After I Submit Feedback?
Your Account Manager will help communicate your feedback to the appropriate Liongard teams for consideration. Product feedback and feature requests are evaluated based on a variety of factors, including customer needs, product strategy, technical feasibility, and overall impact.
Submitting a request does not guarantee that the requested functionality will be implemented or provide a specific delivery timeline.
When applicable, implemented functionality and product changes will be communicated through Liongard's release communications and documentation.
Frequently Asked Questions
Can I submit feedback about something I like or something I don't like about the product?
Can I submit feedback about something I like or something I don't like about the product?
Yes. Feedback is not limited to feature requests. You can share anything you would like Liongard to know about your product experience, including functionality you find useful, areas that could be improved, or ideas for making the product better.
Can I request a new feature?
Can I request a new feature?
Yes. Feature requests can be submitted through your Account Manager. Include as much detail as possible about the requested functionality, the problem it would solve, and your use case.
Who should I contact about my feedback or feature request?
Who should I contact about my feedback or feature request?
Your Account Manager is the primary contact for product feedback and feature requests. You can find your Account Manager's contact information directly within your Liongard portal by navigating to Chat With Us → Contact Support → Account Manager Details.
Will I receive confirmation that my request has been reviewed?
Will I receive confirmation that my request has been reviewed?
Your Account Manager can help communicate feedback and may reach out if additional information is needed. Please note that submitting feedback does not guarantee implementation or a specific delivery timeline.
What happened to the Liongard Ideas Portal?
What happened to the Liongard Ideas Portal?
The previous Ideas Portal and in-app feedback submission process are no longer used for submitting product feedback and feature requests. Partners should now work directly with their Account Manager for these requests.