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Platform | Failed to send invite to user
Platform | Failed to send invite to user

When creating a user, you may run into issues if the user is on the AWS suppression list

Updated over 9 months ago

Problem

When creating a user, you may run into issues if the user is on the AWS suppression list

Steps to Resolution

  1. This can sometimes occur if the user is on our AWS Suppression List

  2. To check for this, go to Admin > Users

  3. In your browser, right click anywhere on the page, and select "inspect" or "inspect element"

  4. Click on the "Network" tab

  5. Leaving this window open, click the 3 dots next to the user and "Resend Invite"

  6. You should see an API call appear in the list

  7. Click this API call and select the "Response" tab

If this tab shows an error relating to the suppression list, please reach out to support so that we can remove this user from the suppression list. Please provide the email you are attempting to send the invite to.

Outcome: Once our team removes the email from the suppression list, you should be able to resend the invite successfully

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