Overview 💥
Liongard integrates with IT Glue to automatically document discovered data. One method Liongard uses is Flexible Asset Sync, which creates or updates Flexible Assets in IT Glue based on Inspector results.
If you do not see Liongard Flexible Assets in your IT Glue instance, it is typically because an Inspector has not yet completed successfully, the Flexible Asset sync option is disabled, or the integration requires remediation.
This article explains:
Why Flexible Assets may not appear
How Flexible Asset sync works
Step-by-step troubleshooting
When to contact support
How Flexible Asset Sync differs from Pro Sync
Why Does This Happen? 🤔
Flexible Assets are created only after a successful Inspector run and only when Flexible Asset auto-updating is enabled. Common reasons assets are missing include:
Cause | Description |
Inspector has not run | Assets are created only after an inspection completes |
Flexible Asset sync disabled | Auto-updating must be enabled in the integration settings |
Inspector errors | API or CMDB processing errors prevent data sync |
Mapping issues | IT Glue organizations are not mapped correctly |
Credential issues | IT Glue API credentials are invalid or expired |
Initial Verification Steps 🙌
Before troubleshooting further, confirm the following:
IT Glue Integration Is Configured
Navigate to Admin → Integrations → IT Glue
Confirm the integration status is Active.
Flexible Asset Auto-Updating Is Enabled
Ensure Flexible Asset Sync is turned on for the integration.
Inspector Has Run Successfully
Either wait for the next scheduled inspection or manually run the Inspector.
ℹ️ Flexible Assets will not appear in IT Glue until the inspection finishes successfully.
Troubleshooting Steps 👨💻
If Flexible Assets still do not appear after an Inspector run, follow the steps below.
Step 1: Check Inspector Status and Logs
Navigate to Admin → Inspectors → Select Inspector Type → Inspector Status.
Look for recent runs with a Completed status.
Review logs for errors such as:
CMDB processing failures
API errors
Authentication or permission issues
Step 2: Force Repair and Re-Sync the Integration
Go to Admin → Integrations → IT Glue → Flexible Assets
Open Troubleshooting
Run Repair/Force Repair Mappings
After completion, run Re-Sync IT Glue
This refreshes mappings, credentials, and integration metadata.
Step 3: Verify IT Glue Organization Mapping
Confirm Liongard Environments are mapped to the correct IT Glue Organizations
Ensure assets are not syncing to an unexpected organization
Step 4: Verify API Credentials
Ensure IT Glue API credentials are active and not expired.
When to Contact Support 🦁
Contact Liongard Support if:
Inspectors complete successfully but no Flexible Assets appear
Force Repair and Re-Sync do not resolve the issue
Inspector logs show recurring CMDB or API errors
You are unsure whether Pro Sync or Flexible Asset Sync is appropriate
Please include:
Inspector name and recent run timestamps
Screenshots of integration settings
Relevant error messages from Inspector logs
Disclaimer ‼️
Flexible Assets are created only after successful inspections.
Changes in IT Glue credentials may delay or block sync.
Sync timing depends on Inspector schedules and execution success.