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IT Glue | Error "Updating IT Glue has failed. Please see inspection logs for more troubleshooting information."
IT Glue | Error "Updating IT Glue has failed. Please see inspection logs for more troubleshooting information."
Updated over 11 months ago

Occasionally the mapping between IT Glue and Liongard fails and a re-sync of the two platforms is necesary.

  1. Navigate to Admin > Integratins > IT Glue > Flexible Assets and in the top right corner of the page, locate the Troubleshooting pulldown menu.

  2. Select Repair Mappings.

  3. (Optional): If a failure message occurs, select Force Repair Mappings.

  4. After a success message has been received, select Re-Sync IT Glue.

If you still experience issues after performing the steps listed above, please reach out to our support team.

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