Problem: If you have N-Central inspectors failing with the below please follow this guide to attempt to bring the systems back online:
"Problem calling https://domain.com/dms2/services2/ServerEI2"
“Please login using your SSO credentials”
SOAP 500 error
Steps to Resolution
Confirm that the account that setup N-Central is setup with SSO or if it’s a system account
If you are using SSO you will need to reach out to N-Central for further guidance
If you are using a system account for the API key that was created you can attempt the following:
Reset the password on the account that was used to setup the API key
Confirm the account that created the API key is not locked or disabled and is still active
Login to the N-Central system using the API account after resetting the password
After successfully logging in with the account that created the API key you can rerun the inspector and that should bring it back online
Outcome: The above should bring the N-Central system back online if it was failing with the error’s listed above
Alternatives: If the above does not resolve the error please reach out to support for further guidance