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N-Central | Error: "Unable to get CustomerID from CustomerList"
N-Central | Error: "Unable to get CustomerID from CustomerList"

N-Central N-Able

Updated over 10 months ago

Problem: If your N-Central inspectors is failing with the error “Unable to get CustomerID from CustomerList”, please attempt the below resolution steps.

Steps to Resolution:

  1. Reset the password for the account that created the API key for the inspector

  2. Once the password has been reset, create a new API key for the inspection

  3. Update the failing inspector with the new API key

Outcome: Resetting the password and creating a new API key should allow the inspector to land completed once more

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