This issue will usually arise when there’s an issue with the SSH session. If you are experiencing this error, please follow the steps below:
Steps to Remediate
First, verify if an SSH session can be created from the agent server that’s running the inspection and the device
Ensure you have the correct IP for the device
Attempt to SSH from the agent server to the device
If you receive an error when attempting to connect, this will mean that the device is either not accepting SSH from the agent server, or there may be a username / password issue
In this case, you may be able to login to the device through a web console. This will allow you to configure and allow SS
If you are able to connect successfully, make sure to update the credentials and IP address and rerun the inspector with debug