Overview 💥
Liongard currently supports two versions of the Veeam Inspector. Each Inspector corresponds to specific versions of the Veeam Service Provider Console (VSPC) and Veeam Agent:
The Veeam Availability Console (Service Provider Console v3) Inspector is designed for partners running Veeam Availability Console (Service Provider Console) using Veeam agents v3 and below.
The Veeam Service Provider Console v4 Inspector is designed for partners running Veeam Service Provider Console using Veeam agents v4 and above.
Inspector Name | Compatible Veeam Agent Versions | API Compatibility | Inspector Status |
Veeam Availability Console (Service Provider Console v3) Inspector | v3 and below | API versions used by VSPC v3 | Legacy – Functional but approaching end-of-life |
Veeam Service Provider Console v4 Inspector | v4 and above | REST API v3.5.x | Active – Recommended Inspector |
‼️ Compatibility Note (December 2025)
Veeam Service Provider Console v9+ introduces REST API v3.6, which is not compatible with Liongard’s current v4 Inspector. Upgrading to VSPC v9 will cause the Inspector to fail.
Why This Happens 🤔
1️⃣ Veeam API Version Changes
VSPC v9 transitioned from REST API v3.5.x → v3.6, introducing breaking changes.
Liongard’s Veeam Service Provider Console v4 Inspector is built for API v3.5.x only, and does not understand the new response structures and endpoints.
2️⃣ Deprecated V3 Inspector
The Veeam Availability Console (v3) Inspector may still function if:
Agents have been upgraded to v4+
VSPC remains on supported builds
However, Liongard will deprecate support once Veeam ends support for v3 agents.
3️⃣ Unsupported API Calls
Examples of failures seen with VSPC v9:
Expected page results to be an array, got undefined…Authentication errors
Empty/invalid responses on:
/api/v3/protectedWorkloads/fileServers/api/v3/backupServers/api/v3/tenants
Current Support Matrix 🧑🏫
Veeam Console Compatibility Table
VSPC Version | REST API Version | Supported by Liongard Inspector? | Notes |
v4 – v8.1 | v3.5.x | ✅ Supported | Full Inspector functionality |
v9+ | v3.6 | ❌ Not Supported | Inspector will fail to authenticate/parse data |
Agent Compatibility
Veeam Agent Version | Compatible Inspector |
v3 or below | v3 Inspector : Veeam Availability Console Inspector |
v4 or above | v4 Inspector : Veeam Service Provider Console |
Updating Veeam Inspectors 👨💻
Liongard strongly recommends upgrading all environments to the Veeam Service Provider Console v4 Inspector, provided your VSPC is not running version 9.
✅ Step-by-Step Process
Verify VSPC Version
Ensure your console is running VSPC v4 – v8.1
If you are on v9, stop here — the Inspector will not work.
Verify Agent Versions
All Veeam Agents must be v4 or above.
Deploy the v4 Inspector
Deploy the Veeam Service Provider Console v4 Inspector to all environments meeting agent requirements.
Disable Legacy Inspectors
Disable the v3 Inspector once v4 Inspector is successfully deployed.
Historical data is retained even after disabling the Inspector for the certain period of time.
Re-link Assets & Configurations
Relate or bundle prior Veeam Configurations/Flexible Assets with the new v4 Inspector’s assets.
Ensures continuity for reports, metrics, and alerts.
What If You Already Upgraded to VSPC v9? 😇
If your partner already upgraded to v9:
Symptom | Cause | Required Action |
Authentication failures | API 3.6 format mismatch | Roll back to VSPC v8.1 OR disable Inspector |
Missing workloads, tenants, backup servers | API endpoint changes | Inspector not compatible |
“Expected page results to be an array…” | API schema mismatch | Unsupported — no fix available |
A temporary workaround is to disable the Inspector to prevent repeated failures until support for this version is released.
Troubleshooting Checklist 📝
Before opening a ticket, confirm the following:
✔ Console Version
VSPC is not v9+.
✔ Agent Version Consistency
All agents meet requirements for the Inspector deployed.
✔ Credentials
Using a VSPC admin account with API access.
✔ Network Access
Liongard agent machine can reach:
VSPC REST API port (default 1280)
Required authentication endpoints
✔ SSL/TLS
Confirm valid certificates if SSL is enforced.
When to Contact Liongard Support 🦁
Open a Liongard Support Ticket if:
Your VSPC instance is within v4–v8.1, but the v4 Inspector still fails.
You have logs or errors you want Liongard to review.
Recommended to include in your ticket:
VSPC version.
API version.
Inspector error logs.
Screenshot of failing endpoints.
Recent VSPC upgrade history.
References 🤩
Third-Party Links Disclaimer 🚨
Liongard documentation may reference external vendor sites and third-party resources. These links are provided for convenience. Liongard does not control or guarantee the accuracy, availability, or security of external sites. Use third-party tools and documentation at your discretion.