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Microsoft 365 | Tenants not being discovered
Microsoft 365 | Tenants not being discovered
Updated over a week ago

There are a couple reasons as to why one of more client tenants are not being discovered by your parent Office 365 launchpoint.
โ€‹Steps to Remediate

  • Check if the launchpoint has already been discovered under the 'Discovered Systems' tab

  • Check to see if the client tenant is present in the 'Discovered' array within the parent dataprint

    • If it is, check the payload processing logs to see if there was an issue creating the launchpoint

  • Check if there's an entry for the client within the parent launchpoint's 'Contracts' array. If the client is absent in that array, we won't auto-discover a launchpoint for them ( )

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