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Microsoft 365 | Unable to get Microsoft access_token
Microsoft 365 | Unable to get Microsoft access_token

Error "Unable to get Microsoft access_token. Request failed with status code 400 calling"

Updated over 10 months ago

Problem: Partners may be receiving an error relating to GDAP for “Unable to get Microsoft access_token. Request failed with status code 400 calling”. This can be caused if the account that authenticated the parent has an MFA code associated.

Steps to Resolution

  • Check the MFA type of the account that authenticated the parent to confirm that it is set to Microsoft MFA

  • Check any conditional access policies you may have with additional MFA bypass or restrictions in place and remove the account if needed

Outcome: After making changes to the CA and MFA policies you should be able to authenticate the Parent Inspector once more.

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