If you are experiencing issues with installing the Liongard Agent, here are some troubleshooting tips to help you resolve the problem:
Verify URL, Access Key, and Key Secret:
Please double-check that the URL, Access Key, and Key Secret being used with the MSI installer are correct. Any incorrect values may prevent the agent from being installed.
Uninstall older versions:
If you are attempting to update the agent and encountering issues, it's possible that some older versions of the agent cannot be updated to the latest version. In such a case, try uninstalling the old agent first and then installing the latest version.
Use Command Prompt or PowerShell:
If you are receiving an unclear error message during installation, try running the following command in Command Prompt or PowerShell:
msiexec.exe /i "C:\Liongard\LiongardAgent-lts.msi" /L*V "C:\Liongard\AgentInstall.log"
Please change the paths to match your environment. This will generate a log output that should give you a better idea of what the problem may be.
Check Firewall and Antivirus:
If your install log contains an error message containing "System.Net.WebException," double-check your Firewall and Antivirus to verify nothing is being blocked. Your Firewall or Antivirus may be blocking the agent's installation process, preventing it from completing successfully.
Additional troubleshooting information can be found here:
If you are still having trouble please open a support case and one of our technicians will assist you further.