Strong discovery conversations start before the first meeting. Instead of spending discovery calls gathering basic operational information, Liongard helps MSPs walk into conversations with meaningful visibility into a prospect’s external infrastructure, security posture, and operational maturity.
Using inspectors such as:
teams can identify risks, uncover opportunities, and ask more informed questions before onboarding even begins.
This helps MSPs:
Demonstrate expertise immediately
Build credibility faster
Surface operational risks early
Position themselves as strategic advisors
Create stronger security and modernization conversations
Internet Domain & DNS Inspector
Use the Internet Domain & DNS Inspector to gather foundational infrastructure insights.
Review:
Domain registration and expiration dates
Domain registrar
SPF records and email security posture
Website hosting provider
MX records for email hosting
Public-facing subdomains
Discovery opportunities:
Missing SPF records
Expiring domains
Legacy infrastructure
Microsoft 365 or Google Workspace modernization
Operational maturity discussions
Security hardening recommendations
TLS/SSL Certificate Inspector
Use the TLS/SSL Inspector to identify certificate-related operational risks.
Review:
Expiring certificates
Self-signed certificates
Certificate management consistency
Discovery opportunities:
Proactive monitoring services
Operational maturity improvements
Security and availability discussions
Dark Web Monitoring
Use Dark Web Monitoring to identify exposed credentials tied to a prospect’s domain.
Discovery opportunities:
MFA enforcement discussions
Credential hygiene reviews
Identity protection conversations
Security awareness initiatives
Incident response readiness
This helps shift conversations from hypothetical risks to real-world exposure.
Recommended discovery workflow
Stage | Recommended Action |
Pre-discovery | Run Internet Domain, TLS/SSL, and Dark Web inspections |
Before first meeting | Review DNS, MX, SPF, certificates, and exposed credentials |
Discovery meeting | Use findings to guide strategic conversations |
Proposal stage | Reference findings to support recommendations |
Best practices
Focus on business impact, not fear tactics
Use findings to ask smarter questions
Avoid overwhelming prospects with technical jargon
Connect operational risks back to resilience and business continuity
Position findings as opportunities to improve visibility, security, and operational maturity
Common outcomes
Faster credibility with prospects
Stronger security conversations
Better qualification and discovery
More strategic sales discussions
Increased urgency around operational risks
Improved differentiation from competitors