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WatchGuard Inspector – Interface Count Does Not Match Physical Ports Summary

After upgrading or replacing a WatchGuard Firebox, the Inspector may show more interfaces than visible Ethernet ports. This is expected. The Inspector reports all interfaces returned by the show interface CLI command, including internal or unused ports.

Updated this week

Issue

When the WatchGuard Inspector runs against a Firebox, it retrieves interface information directly from the device using the following CLI command:

show interface

The output may display:

physical interface count : 16
licensed interface count : 16

However, the front of the appliance may have fewer Ethernet ports physically available.

Additionally, some interfaces may appear with identifiers such as:

A0-8
A1-9
A2-10
A3-11

These interfaces may appear to “double” the expected count.

Why This Happens

1️⃣ The Inspector Reports What the Device Returns

The WatchGuard Inspector does not calculate or estimate interface counts.

It collects interface data directly from the Firebox CLI using:

show interface

Any interface shown in this command output will be included in Inspector results.

2️⃣ Hardware Platform Enumeration

WatchGuard appliances, such as the M27,0 use a shared hardware platform design.

At the chipset level, the system may support more interfaces than are physically exposed as Ethernet ports.

During boot, Fireware enumerates all supported interfaces at the hardware level, including:

  • Physical ports

  • Internal controller interfaces

  • Expansion-capable interfaces

  • Unpopulated ports

  • Logical or reserved interfaces

These are included in the reported “physical interface count.”

3️⃣ “A”-Prefixed Interfaces

Interfaces labeled with prefixes such as:

A0-8
A1-9

are internal hardware-mapped interfaces.

They typically represent:

  • Additional interface controller mappings

  • Unused or unpopulated PHY interfaces

  • Expansion module mappings

  • Shared motherboard capabilities across multiple SKUs

These interfaces are valid at the OS level but may not correspond to physical Ethernet ports on the chassis.

They commonly show:

  • Status: Down

  • IP Address: 0.0.0.0

  • Type: NA

Clarifying “Physical Interface Count”

The term “physical interface count” in CLI output refers to:

The number of hardware-level interfaces recognized by Fireware.

It does not strictly mean the number of Ethernet ports on the front of the device.

This distinction can lead to confusion when reviewing Inspector output.

Is This a Bug?

No.

This is expected WatchGuard behavior and reflects how Fireware enumerates interfaces internally.

The Inspector is accurately reporting the device’s CLI output.

When This Is Commonly Observed

Users most frequently notice this behavior after:

  • Hardware replacement (RMA)

  • Appliance upgrade

  • Firmware upgrade

  • Model revision changes

  • Moving configurations between devices

In these scenarios, additional enumerated interfaces may become visible in CLI output.

Recommendation

We recommend reviewing the interface status and type in addition to the count.

Interfaces that are:

  • Down

  • Unassigned

  • Showing 0.0.0.0

  • Labeled with A-prefix identifiers

are typically internal or unused interfaces and do not indicate additional physical ports.

Resolution

This behavior is expected.

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