Liongard

When encountering 403 errors, an additional step to verify during API key creation is that the “Billing” API permission is enabled.

Without this, the inspector fails with a 403 error when attempting to access <a href="https://apicpi.axcient.com/billing/v3/api/billing" rel="nofollow noopener noreferrer" target="_blank">https://apicpi.axcient.com/billing/v3/api/billing</a>.

___________________________________________________________

During configuration of the Axcient x360Recover Inspector in Liongard, API scopes must be correctly set when creating the API key. A missing “Billing” API scope may result in 403 permissions errors and prevent data collection, so this scope should be verified if such errors are observed.

Liongard instance with Inspector configuration permissions

Reference doc: <a href="https://docs.liongard.com/docs/axcient-x360recover-inspector" rel="nofollow noopener noreferrer" target="_blank">https://docs.liongard.com/docs/axcient-x360recover-inspector</a>

- Access to Axcient x360 Portal
- Ability to generate API keys
- Liongard instance with Inspector configuration permissions
- Reference doc: <a href="https://docs.liongard.com/docs/axcient-x360recover-inspector" rel="nofollow noopener noreferrer" target="_blank">https://docs.liongard.com/docs/axcient-x360recover-inspector</a>

✅ Follow Liongard’s documentation — but with one critical addition:

✅ Check the following permissions (this is the missing step!):

- x360Cloud
- x360Recover
- x360Sync
- ✔ Billing ← Required but not listed in the Liongard doc

📷 See screenshot provided: “Billing” must be enabled to avoid 403 errors. ​

Paste the key into Liongard → Inspectors → Axcient x360Recover → Configure

1. Login to the Axcient x360 Portal
2. Navigate to Settings → API Keys
3. Click Generate API Key
4. Name the key (ex: Liongard Inspector)
5. ✅ Check the following permissions (this is the missing step!):
 - x360Cloud
 - x360Recover
 - x360Sync
 - ✔ Billing ← Required but not listed in the Liongard doc
 📷 See screenshot provided: “Billing” must be enabled to avoid 403 errors. ​

6. Accept the License Agreement checkbox
7. Click Generate API Key
8. Paste the key into Liongard → Inspectors → Axcient x360Recover → Configure

Troubleshooting &amp; Common Issues 🚀

Even if you don’t use Billing data in Liongard, Axcient’s API architecture requires Billing access for x360Recover queries to function properly

Recommend naming API keys clearly (e.g., “Liongard Inspector – with Billing”)

Store API key securely — Axcient only shows it once

- Even if you don’t use Billing data in Liongard, Axcient’s API architecture requires Billing access for x360Recover queries to function properly
- Recommend naming API keys clearly (e.g., “Liongard Inspector – with Billing”)
- Store API key securely — Axcient only shows it once

Related Articles / References 🤩

Liongard Doc <a href="https://docs.liongard.com/docs/axcient-x360recover-inspector" rel="nofollow noopener noreferrer" target="_blank">https://docs.liongard.com/docs/axcient-x360recover-inspector</a>

Axcient API Reference (Billing endpoint) ​

- Liongard Doc <a href="https://docs.liongard.com/docs/axcient-x360recover-inspector" rel="nofollow noopener noreferrer" target="_blank">https://docs.liongard.com/docs/axcient-x360recover-inspector</a> 
- Axcient API Reference (Billing endpoint) ​

Axcient x360 Recover | Error 403

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Area	Details
Platform Component	Axcient x360Recover Inspector
Audience	Internal Support, Partners configuring Axcient Inspector
Instance(s)	All Liongard Instances
Role / Access	Axcient portal user with permission to generate API keys

Symptom	Cause	Resolution
403 error: https://apicpi.axcient.com/billing/v3/api/billing	“Billing” API scope not enabled	Edit or recreate API key → enable “Billing”
Inspector status = Error / Red	API authentication succeeds, but billing endpoint blocked	Confirm key includes Billing, re-add key in Liongard
No Systems/Organizations populating	Key only has Recovery & Cloud scopes	Add Billing → Save Inspector → Re-run Inspector

Axcient x360 Recover | Error 403

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