Issue:
Some SonicWall devices running various versions of firmware v7 do not display license information. This occurs due to an issue when calling the API endpoint:
/api/sonicos/reporting/license/security-services
In our testing, certain firmware versions return an empty array ([]) in response to this API call, which prevents the inspector from retrieving license details.
Resolution:
To resolve this issue:
Update Firmware:
Ensure the SonicWall device is running the latest firmware version. Updating the firmware typically resolves this issue.
If the Issue Persists:
Open a new support ticket with our team for further investigation.
Summary:
The missing license details are caused by a firmware-related issue with certain SonicWall v7 versions. Updating the firmware should resolve this. If it does not, contact our support team for additional assistance.